Colleen Zwolsman

Your Name: Colleen Zwolsman

Nickname: Colleen

What Aboriginal land you are on: Jagera and Turrbal


I am a dedicated and accomplished Human Services professional with a strong background in case management, stakeholder engagement, and service coordination. With extensive experience across multiple industries, I have developed expertise in liaising with service providers, risk assessment, and care mapping to ensure participant safety and well-being.


My career has been defined by my exceptional multitasking and organizational skills, allowing me to effectively manage competing demands while delivering high-quality outcomes. I have demonstrated strong leadership in business operations, strategic scheduling, and workflow management, particularly in service delivery. This has ensured efficient service delivery and compliance with regulatory frameworks such as the National Disability Insurance Scheme (NDIS) and Aged Care Quality Standards.


I have a Bachelor of Human Services (Community Development and Indigenous Studies) and am currently studying a Master of Human Services (Leadership and Management). I have also completed multiple professional development courses in disability support, housing insecurity, and mental health awareness, equipping me with the skills to navigate complex service environments.


My work in the human services sector is not just a job, but a passion. I am committed to making a difference, and this is reflected in the positive team cultures and collaborative work environments I actively foster. My dedication to confidentiality, discretion, and client-centred care is unwavering, and I believe it continues to drive meaningful change in the sector.


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